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Monday, October 7, 2013

IBM Off Campus Drive 2013 | 2012 | 2011 | 2010 Batch

Company Name : IBM India

Educational Qualification : B.Tech / M.Tech / MBA / MCA

Experience : Freshers / Exp

Job Location : Hyderabad
Job Role : IT Help Desk
Job Description :

* Bachelor's Degree / Diploma Any Graduate (10+2+3), Any Post Graduates are eligible for this off campus drive

* 2013 / 2012 / 2011 / 2010 Batch Only

* Candidates need to have a minimum of 55% or 5.5 CGPA (Aggregate)

* Percentage aggregate considered only for the highest degree pursued

* Must not have any backlog at the time of IBM  recruitment process

* Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

* Resolve routine customer problem
* Remote Infrastructure support delivery

* Ability to Identify Opportunity & Implement Process Improvements

* Perform problem cause analysis

* Has technical experience and skills in the areas of problem determination, creativity and analysis

* Ability to meet a set of defined account agent productivity measurements

Mandatory Skills :
* Understanding of operating systems, Windows 2000 / NT / XP configuration options and troubleshooting

* Proficient in network connectivity troubleshooting, TCP / IP, Dial-up, Token Ring, Ethernet, LAN / WAN

* Strong computer skills required

* Browser Support - Internet Explorer

* Excellent customer service orientation

* Neutral accent

* Excellent oral and written communication skills
Desired Skills :

* Ability to identify basic hardware parts and aware of basic hardware concepts

* Skilled in commercially standard software applications and major desktop operating systems

* User level familiarity with at least one e-mail client - Outlook, Notes etc

* Questioning skills / probing skills, as relevant to the issue and level of the caller

* Awareness of basic networking concepts and technologies
Selection Procedure :

* Group Discussion

* Technical Interviews

* V & A Test
Candidates Need to Carry :

* 2 Updated Resume Copies

* 4 Passport Size Photos

* Photo copy of all the mark sheets, Provisional Degree Certificates / Degree Certificates (without fail)

* Photo ID Card (Driving License / Passport / Voter ID card / College ID proof)
Off Campus Drive On : 11th October 2013 @ 08:30 A.M.

Note : Last Date to Register 10th October 2013
Venue Details :

Sphoorthy Engineering College,

Nadergul Village, Near Vanasthalipuram,

Sagar Road, Saroornagar Mandal,

Hyderabad - 501510

Contact : 08415 201137, 201138
How to Register :

Click Here to Register


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